The Application Support Analyst primarily carries out problem determination and technical analysis in order to develop, maintain, change and fix existing applications developed on various platforms and with different technologies. The role would suit someone who enjoys a dynamic multi-faceted role incorporating the challenge of technical problem solving with application development and client contact.

Key responsibilities and accountabilities

1. Working as part of the Client Support team, provide a Tier 2 technical support for our client systems and applications.
2. Develop and maintain a technical knowledge of industry and bespoke applications to ensure the best service offering to our clients.
3. Work closely with the Tier 3 development teams in the assessment and fixing of defects, and implementation of new or changed functionality.
4. Communicate directly, and through Tier1, with clients, ensuring that problems, change requests and additional functionality is completely and correctly understood and that clients are kept informed throughout the lifecycle of the request.
5. Solve complex problems following a defined trouble shooting methodology, using initiative to understand the applications, utilising existing application documentation and liaising with other technical staff.
6. Maintain an effective working relationship with all clients.
7. Develop own technical knowledge on applications/technologies.
8. May be required to partake in out of hours support rotation